BUY WITH CONFIDENCE!
Our goal is complete customer satisfaction. If for any reason you are not satisfied, you may return an item covered by our Standard Return Policy within 30 days from the original date of purchase. Items that are returned within 15 days of purchase, will not incur a restocking fee. Items that are being returned must be in new and unused condition. Additionally, all original boxes, bags, packaging, accessories and literature must be in new condition and included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. If you purchase multiple sizes of the same product and choose to return some, but not all products, you will be responsible for a 10% restocking fee even if it is returned within 15 days of purchase. Other restrictions may apply.
Most merchandise purchased may be returned within 30 days for a partial refund (purchase price minus 10% restocking fee). Products returned within 15 days of purchase, will not incur a restocking fee. All product returns require a Return Authorization. Items purchased from BaggerSports.com are not eligible for returns or exchanges at our retail locations. Items purchased from Bagger Sports Retail Location may only be returned or exchanged at that location. The return policy for our Retail Stores may be different from our website, please contact us at (661) 505-1101 for additional details.
LIMITED RETURN POLICY
Items that are purchased under our Limited Return Policy may be returned for store credit within 14 days of delivery. Items that are being returned must be in new and unused condition. Additionally all original boxes, bags, packaging and literature must be in new condition and included with the returned product. Please make sure the items you wish to return meet these criteria prior to proceeding. Other restrictions may apply. Once we accept a return, store credits will be processed within 1-7 business days.
ITEMS NOT ELIGIBLE FOR RETURN
Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances:
- Unwrapped Bats - DO NOT take the plastic wrapper off of your new bat until you are certain it is the correct weight or size. Once the plastic wrapper has been removed, the bat cannot be returned regardless of where purchased.
- Jocks & Undergarments - Due to the personal nature of the product
- Mouthguards - Due to hygenic reasons
- Special Orders, Custom Orders, Team Orders or other Special Accommodations
- Customized Products - This includes any jerseys, gear bag or cap with any personalization
- Blemished Products
- Mystery Products
- Daily Deal, Closeout or Blowout Products (price ending in $XX.97 or marked as Closeout/Blowout)
- Most manufacturers provide warranty services for defective products, directly. For a reference guide on manufacturer's warranty information with links and phone numbers regarding Baseball & Softball bats please See Bat Warranty for more details.
An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund for the purchase price provided that the item hasn't been used. Bagger Sports does not pay the return shipping cost for defective merchandise. Keep in mind that we are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to, we will replace the item and ship the replacement to you at no charge. We will employ reasonable resources to ensure that your item is replaced promptly, without hassle.
If you purchased a product from us that you wish to exchange for an alternative, you can return the item for a refund or store credit and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.Please note that our standard Return Policy applies, only items eligible for a return may be returned for store credit. It may take 5-10 days for a return to be received, inspected and processed.
DAMAGED, MISSING AND LOST ITEMS
All Packages are inspected for damage before they ship. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 48 hours after the package was received. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the damaged item.
Should your package be deemed Lost in Transit, please contact us immediately. We do not issue refunds for Lost Items. An item that was deemed to be Lost will be replaced with the same model only. Should the item not be available for replacement, the customer will be issued store credit for the original cost of the lost item.
Please allow 10 days for the processing of claims for lost U.P.S or FedEx shipments and up to 40 days for lost U.S.P.S shipments.
SHIPPING ON RETURNS
- The customer is responsible for the shipping for actual costs of shipping in the event of a refund.
- The customer is responsible for the shipping for actual costs of shipping in the event of a return
- The customer is responsible for cost of shipping in both directions in the event of a merchandise exchange.
- The customer is responsible for the actual price of shipping even if the shipping was free or discounted.
If you refuse delivery, a credit will be issued for the price of the merchandise minus the actual cost of shipping and the cost of return shipping. All credits will be applied to the original payment method.
The shipping courier will make two attempts to deliver your merchandise and will leave a door hanger notifying you of the attempt. Most couriers allow you the ability to have a package held at a local customer center. This can usually be arranged online through the couriers' website. If the package is deemed undeliverable after the third attempt, the product will be returned to our warehouse. You will be credited for the price of the merchandise minus the actual cost of shipping and the cost of return shipping. All credits will be applied to the original payment method.
IN-STORE PICK UP
In-store pick up is available for local California residents.
You should expect to receive your refund within four weeks of giving your package to the return shipper,however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail or phone of your refund once we've received and processed the returned item.
GIFTS AND PROMOTIONAL ITEMS
Items sent as a promotional gift (i.e. Gift With Purchase) are required to be returned if the qualifying product is returned for a refund or store credit. If the gift item is not returned, the current purchase price of the item will be deducted from the refund or store credit.